Terms of Service

Last updated: October 23, 2026

These terms are an agreement between you and Mystic Pulse Capital LLC, a Virginia limited liability company that runs Dingmate ("we", "us"). By signing up or using the service, you agree to them. If you sign up for a business, you confirm you're allowed to accept these terms for it.

1. The service

Dingmate connects to your Instagram professional account through Instagram's official login and API. It reads comments on your posts and your direct messages, and replies on your behalf with an AI assistant that uses only the information you provide. It passes conversations to you when they need you personally. We may improve or change features over time.

2. Who can use it

• You must be at least 18 years old.
• You must own or be authorized to manage the Instagram account you connect.
• The account must be an Instagram Business or Creator account.

3. Your responsibilities

• Accurate information. The assistant quotes your prices, products, links, codes and policies exactly as you write them. Keep them correct and up to date.
• Your conversations. You're responsible for your business and for the offers you make to your customers and followers. Check alerts we send you and reply to conversations passed to you.
• Follow the rules. Follow Instagram's and Meta's terms and policies, and the laws that apply to your business, including advertising, consumer protection and privacy laws.
• No misuse. Don't use the service for spam, harassment, deception, illegal products or services, or anything that breaks Meta's policies. Don't try to break, overload or reverse-engineer the service.
• Your sign-in. Keep access to your email secure, since we use it to sign you in.

4. The AI assistant

• By default, the assistant introduces itself as your assistant when answering questions about your services, products or care; you can turn the introduction off. To simple friendly comments it may reply briefly in your style without an introduction. Either way, it never claims to be you or a human, and says it's an assistant if asked. Don't instruct it to pretend otherwise. You're responsible for any disclosure rules that apply to your business.
• It doesn't give medical, legal or financial advice. Possible medical issues and other sensitive topics are passed to you.
• AI can make mistakes, misunderstand a question, or reply when you'd rather it hadn't. We work to prevent this, and you can edit its information, pause it, or tell us what to change at any time.
• Instagram limits how and when businesses can reply (for example, DMs only within 24 hours of the person's last message). The assistant follows these limits, so some messages can't be answered automatically.

5. Your content and data

You own the information you give us and your Instagram content. You give us permission to use it only to provide, support and improve the service, as described in our Privacy Policy. That includes keeping your practice replies, edits and notes to improve how the assistant answers. You can ask us to delete your data at any time; see Data deletion.

6. Trial, fees and cancellation

• Free trial: 7 days, starting the day your assistant goes live (setup and practice replies don't count). No card needed.
• After the trial: the setup fee and monthly fee we agree on in writing before you continue. Nothing is charged unless you choose to continue.
• Cancel any time: email us or disconnect our app from Instagram. Fees already paid aren't refunded, unless the law requires it or we agree otherwise in writing.
• Pausing: we can pause your assistant at your request at any time.

7. Availability

We aim to keep the service running all the time, but it depends on Instagram, Meta and other providers, and it may sometimes be unavailable, delayed or limited, for example if Meta changes its API or restricts access. We're not responsible for outages or changes caused by Meta or other third parties.

8. Ending the service

You can stop using the service at any time. We may suspend or end your access if you break these terms, if Meta requires it, or if continuing would create legal or security risk. If we end the service for reasons other than your breach, we'll give you reasonable notice where we can.

9. Disclaimers

The service is provided "as is" and "as available". To the fullest extent the law allows, we don't make any warranties beyond those stated in these terms, including that the service will be error-free or uninterrupted, or that it will produce any particular business results.

10. Limit of liability

To the fullest extent the law allows: we're not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill; and our total liability for any claim related to the service is limited to the amount you paid us in the 3 months before the claim, or $100 if you haven't paid us anything. Some places don't allow these limits, so they may not fully apply to you.

11. Indemnity

If a third party makes a claim against us because of your content, your offers to your customers, or your breach of these terms or the law, you agree to cover our reasonable costs of that claim.

12. General

• These terms are governed by the laws of the Commonwealth of Virginia, USA. Disputes will be handled in the state or federal courts located in Virginia.
• If we sign a separate written agreement with you, that agreement wins where it conflicts with these terms.
• If part of these terms can't be enforced, the rest still applies. If we don't enforce something right away, we haven't given up the right to enforce it.
• We may update these terms. We'll change the date above, and for important changes we'll tell you by email or in your account before they take effect.

13. Contact

support@dingmate.com · Mystic Pulse Capital LLC, Falls Church, Virginia, USA